Product Recall and Crisis Management

FSQ Ltd. provides on-site or telephone support in crisis or recall situations.

  • Management assistance in the event of a product safety incident or recall situation

    • Support and advice for risk assessment and sounding board for decision making

    • Preparation of recall notices, customer statements, customer and consumer Questions and Answers

  • Review of product recall procedure against:

    • Customer standards

    • BRC, SQF or ISO22000 standards

    • PAS 7100

    • FSA Guidance on Food Traceability, Withdrawals and Recalls

  • Testing of traceability and mass balance systems

  • Scheduled and unannounced mock recalls

    • Identification of areas for improvement

    • Support recall team roles and decision making before, during and after a recall situation

  • Training of site recall teams